NEW STARTER LAPTOP SETUP - WINDOWS FOR NEW USER
New Starter Request
The HR team will raise a new starter request via email (forms) to the Propeller Helpdesk system.
All account creation must be completed strictly as per the ticket details.
Account Creation
1. Office 365 Account Creation
Steps:
Create a new user in the Microsoft 365 Admin Center.
Enter user details as provided in the ticket:
Full Name
Email Address
Job Role
Phone Number
Work Number
Address
Configure aliases:
Add all aliases mentioned in the ticket.
Add the default aliases/groups: All users,PR-Team, Team, EMEA-Azure-Intune-Windows-Policies,EMEA-Azure-Intune-Windows-Apps
Assign license:
Microsoft Office 365 Business Premium
Enable security:
Enable MFA in the Azure AD portal using the phone number provided in the ticket.
2. Google Drive Account Setup
Steps:
Create a Google account for the user.
Enable MFA.
Verify access to Google Drive.
3. Activate the user in Guardz
In Guardz, prompt will appear (as activate or deactivate)
after new user account creation, So activate the user.
Also, add the user name (N/A To username )correctly in their device.
New Starter Device Setup
Step 1. Connecting User
HR team / Line manager / the New starter themself will request to schedule a remote session via zoom or email.
After time has been scheduled, connect to the user on the mentioned time and begin setup for them.
Step 2. First Login & Basic Setup
Log in with O365 Account
Turn on the laptop. At the Windows welcome screen, enter the new starter's O365 email address.
Enter the temporary password that has been created by the IT Team.
When prompted, set a new Windows password (same as O365 login).
Also, Invite user in slack from Slack Admin / manage members / send invite
Remote session with user device
After the user logs in, their device should automatically push and install SuperOps. Please verify whether SuperOps has been successfully installed on the device.
If SuperOps is installed, initiate a remote session through SuperOps and proceed with the required steps.
If SuperOps is not installed, guide the user to visit www.techmate360.co.uk run the Splashtop Streamer, collect the 9 digit access code from them, and establish a remote session using Splashtop business.
Step 3. Install Required Applications
- Install Zoom
- Install Teams
- Install Slack
- Install SuperOps if not installed while login
Open Chrome and paste this link
For UK windows:
For US Windows:
Download the installer file.
Run the file: SuperOps Installer.exe. (make sure the file name is not changed)
Follow the setup wizard → click Install → Finish.
Confirm SuperOps is running in the system tray after installation.
Confirm the user name /device is listed in Superops now.
5. Install SentinelOne
- Access the SentinelOne file in google drive to download https://drive.google.com/file/d/1vCittaP6cM1FohECFp3JvbgWCvxwIHsZ/view?usp=drive_link
- Download the SentinelOne installer.
- Before installing, get the Site Token.
- Run the SentinelOne installer as Administrator (right-click → “Run as administrator”).
- When prompted, paste the Site Token.
- Complete the installation.
- Wait 2–5 minutes for the device to register with SentinelOne.
Step 4. Verify Device Registration
Check in SuperOps
Login to SuperOps console.
Go to Customers → Devices.
Search for the new starter’s name or device hostname.
Confirm the new laptop appears under the correct user.
Check in Guardz Managed SentinelOne
Log in to the Guardz dashboard
Go - Security control - Endpoint security - Managed S1- View devices
Check for the new starter name and his laptop name
Check in Azure AD
Go to Azure Active Directory → Devices.
Search for the device name.
Confirm it is Azure AD Joined and associated with the correct user account.
Step 5. Outlook & Password Setup
Configure Outlook & Change Password
Open Outlook
Log in using the new starter’s O365 email + current password.
When prompted to update password,
Outlook will restart and sync the mailbox.
Wait for all folders to finish syncing.
Import Outlook Contacts from Google Drive
Navigate to:
Download the contacts list and import contacts in outlook
Outlook > people> your contacts > import
Click Save & Close inside Outlook.
Install & Configure OneDrive if Needed
Launch OneDrive from the Start Menu.
Sign in with the user’s O365 account.
Choose folders to sync (usually Documents, Desktop, Pictures).
Ensure OneDrive icon appears in system tray and shows Up to date.
Step 6. Google Drive & Bookmarks Setup
Login & Change Google Password
Open Chrome → go to Google Drive.
Log in using the user’s Google account.
Change the Google password.
Import Bookmarks
Open Chrome.
Go to:
Download the Bookmarks.html file.
In Chrome: Click ⋮ → Bookmarks → Import Bookmarks and Settings.
Select Bookmarks HTML File
Choose the downloaded file
Confirm bookmarks appear in the browser.
Step 7. Set Google Chrome as Default Browser
Open Google Chrome (install if not already installed).
Go to Settings → Default browser.
Click Make default.
If Windows Settings opens:
Go to Apps → Default apps
Search Chrome
Set Chrome as default for HTTP, HTTPS, .htm, .html, etc.
Run Windows Updates
Click Start → Settings.
Go to Windows Updates
Click Check for updates.Install all updates.
Restart when prompted.
Repeat until no more updates are available.
Step 8. Final Validation
Ensure the following apps are installed & working:
SuperOps
SentinelOne
Guardz
Chrome
OneDrive
Outlook (contacts imported)
Google Drive (New starter Bookmarks imported)
Any other company-managed apps (Teams, Zoom, etc.)
Perform final checks:
Laptop shows under user’s name in SuperOps / SentinelOne / Azure AD / Guardz
Passwords updated (O365, Box, Google)
Bookmarks imported
Files syncing with OneDrive ,Outlook